Refund Policy

We want you to love what you order — no bitterness, no aftertaste. If something’s not quite right, here’s how we handle returns and refunds:

📦 Returns

We accept returns on unused, unworn items (merchandise only) within 14 days of delivery. Items must be in their original condition and packaging. Coffee and perishable goods, unfortunately, can’t be returned — once it’s ground or brewed, it’s yours.

To start a return, drop us a message at returns@redhillcfe.com with your order number. Please don’t send items back without contacting us first — no one likes mystery parcels.

💸 Refunds

Once we’ve received and inspected your return, we’ll let you know if it’s approved. If so, we’ll process your refund to your original payment method within 5–10 business days (bank speed dependent — we don’t control the matrix).

Partial refunds may be issued in cases where items are not returned in their original condition.

🔁 Exchanges

Need a different size? We’re happy to help — just reach out and we’ll get things sorted. You cover the return postage, we’ll cover the good vibes.

🚫 Non-returnable items

Coffee (ground or whole bean)
Gift cards
Sale items (unless faulty)

☕ A Note From Red Hill

We’re a small team, powered by caffeine and community, so we’ll always do our best to make things right. If something feels off, just let us know — we’re human, and usually holding a flat white when we read your message.